Refund Policy

Refund Eligibility

We understand that sometimes purchases don't work out as expected. Our refund policy is designed to be fair to both our customers and our business. Refunds for credit purchases are available under the following circumstances:

• Technical issues preventing the use of purchased credits
• Duplicate charges due to payment processing errors
• Unauthorized transactions on your account
• Service outages lasting more than 24 hours during your active period

Refund Timeframe

Refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be eligible for refunds, except in cases of technical errors or unauthorized transactions.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team with your order details
2. Provide your account email and order number
3. Explain the reason for your refund request
4. Include any relevant screenshots or documentation

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• Any unused credits will be removed from your account
• You will receive email confirmation once the refund is processed

Non-Refundable Items

The following items are not eligible for refunds:

• Credits that have been used to generate sketches
• Partial refunds for partially used credit packages
• Refunds requested due to dissatisfaction with AI-generated content quality
• Refunds for purchases made more than 30 days ago
• Refunds for promotional or discounted credit packages

Credit Expiration

Purchased credits do not expire and can be used at any time. However, if your account remains inactive for more than 2 years, we reserve the right to suspend or close the account, and any remaining credits will be forfeited.

Dispute Resolution

If you disagree with our refund decision, you may request a review by providing additional documentation or evidence. All disputes will be reviewed by our management team, and decisions are final.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company, we may suspend your account until the dispute is resolved. We encourage customers to contact us directly first to resolve any issues before initiating a chargeback.

Refund Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our service after changes constitutes acceptance of the new policy.

Contact Information

For refund requests or questions about this policy, please contact our support team. We're here to help and will respond to all inquiries within 24 hours during business days.